Multiple Choice Flashcards on 02 OpenAI Academy- Applied AI Foundations / 04...

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Flashcard Practice OpenAI Academy: Applied AI Foundations Multiple Choice

Users report that an AI-assisted escalation workflow sends some urgent customer issues to routine queues. What should the company change?

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Tell agents to manually search routine queues when they have extra time Ask ChatGPT to use shorter category names for all queues Keep automatic routing because most issues are classified correctly Add a human review or validated rule check before queue assignment for cases with urgency signals

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